Point of Sale (POS) systems have continued to play an important role in facilitating stress-free payment transactions for businesses since the introduction of cashless policy in Nigeria. Kudi POS is one of the popular payment system that has gained popularity in the recent past. The Kudi POS machine is also called Nomba
Even though Kudi POS offers numerous benefits to the users but it also has its drawbacks or limitations which must be taken into consideration to enable intending users to make informed decisions beforehand.
Kudi is a fintech company that offers different online financial services to their esteemed customers. It was established in 2016 by Adeyinka Adewale, since its inception it has continued to expand its customer’s base and currently it has over 230,000 active customers and still counting. Nevertheless, irrespective of its growing customer base, Kudi POS terminal has some disadvantages which we have penned down in the section below. Let’s get started!
Disadvantages Of Kudi POS
As it is with other POS terminals, Kudi POS terminal has its own drawbacks, they include:
1. Limited Integration To A Third-party App
One of the major drawbacks of Kudi POS is that the terminal has limited integration when it comes to connecting with third-party applications and systems.
As you may know, integration to a third-party app and systems are essential for businesses to streamline their operations and enhance efficiency.
Unfortunately, Kudi POS lacks the ability to integrate with a wide range of software and tools. It is disheartening that this limitation can cause serious problems for businesses that rely on specific applications for inventory management, accounting, or customer relationship management.
2. There Are No Customization Options
Another disadvantage of Kudi POS is that there are no customization options. It is a well known fact that each business is unique and may require a POS system that can be tailored to its specific needs.
It is really disheartening that Kudi POS offers limited flexibility when it comes to customizing features and functionalities. The implication is that limited customization can hinder businesses from aligning the system with their specific workflows and processes, which will definitely affects their overall efficiency and productivity negatively. Which is not encouraging for any business(es).
3. Reliance On Stable Internet Connection
One of the major problems of POS agents in the rural area is unstable internet connection and unfortunately Kudi POS has not addressed this burning issue since they heavily rely on a stable internet connection from internet providers to function effectively which is really discouraging.
While this issue of network connection may not be an issue for businesses or Kudi POS agents located in areas with reliable internet infrastructure, it has continued to pose a significant challenge for those operating in regions with poor connectivity or frequent power outages. And when this happens, businesses using Kudi POS may face disruptions, delays, and even complete system shutdowns, which will definitely lead to loss of sales and customer dissatisfaction which is totally disheartening.
4. Inadequate Customer Support
Another drawback of Kudi POS is its customer support. In the event of technical issues or difficulties, prompt and efficient customer support is very important for businesses to minimize downtime and ensure smooth operations.
However, some users have reported that the customer support provided by Kudi POS is inadequate, with slow response times and unresolved issues which have led businesses and their POS agents to untold hardship and ground business activities.
In most instances, businesses that rely on this Kudi customer support services are left stranded during critical moments and which negatively impact their customer service reputation.
5. Cost Considerations
Cost is one of the vital factors when selecting a POS for your business. Even though Kudi POS offers various pricing plans to their users, some businesses may find them relatively expensive compared to alternative solutions available in the market.
Moreover, additional charges for add-ons, hardware, or software updates can further increase the overall cost of using Kudi POS. Hence small businesses or start ups with limited budgets or capital may find it very challenging to bear the expense of adopting Kudi POS, most especially if they don’t want to use all the advanced features provided by the system.
Even though Kudi POS offers several advantages, it is important for businesses or intending POS agents to consider its disadvantages before making a decision.
The limited integration capabilities, lack of customization options, reliance on a stable internet connection, inadequate customer support, and cost considerations are some of the important factors to evaluate before opting for Kudi POS terminal.
Businesses or intending POS agents must take out time to assess their specific needs and weigh these drawbacks against the benefits to determine if Kudi POS is the right choice for their operations. It also makes sense to explore alternative options and conduct thorough research to enable businesses or individuals to make an informed decision that aligns with their long-term goals and requirements.